Jackson Chou

EXPERIENCE

New Relic
Manager, People Analytics April 2021 — Present

  • Develop and execute long-term strategy and roadmap for the People Analytics tech stack, prioritizing AI-readiness, scalability, and organizational adoption

  • Architecting a semantic data layer within our analytics platform to standardize workforce metrics, serving as the foundation for LLM-powered AI assistants that deliver actionable insights and drive predictive workforce modeling

  • Partner with cross-functional stakeholders (HRBP, DEI, TA) to develop talent strategies and new programs, ensuring success metrics are defined and aligned to business objectives

  • Led the growth of the analytics team, including hiring, onboarding and directly managing a data analyst

Senior Data Analyst, People Analytics January 2018 — March 2021

  • Owned and led the end-to-end delivery of the People Analytics platform (Visier), architecting seamless HCM integrations to create a unified data ecosystem that powers self-service insights and advanced workforce planning

  • Develop full scale reporting on the employee lifecycle and manage quarterly business reviews, comp committee and ad-hoc analyses to highlight workforce trends

  • Automated data pipelines from Workday and built out data visualizations to improve operations efficiency

  • Develop enablement content and training curriculum to build up data literacy skills within the People team

Logitech
Senior Analyst, Market Analytics August 2014 — January 2018

  • Analyze and drive key insights from multiple datasets on worldwide market dynamics, competitive landscape and trends to senior management, business groups, and cross-functional partners

  • Develop data visualizations (Tableau) and analytical tools to improve decision making, track new product introductions and performance

  • Supported strategic planning, QBRs, new product introductions, and quarterly earnings through in-depth research and analytical support

Levi Strauss & Co.
Analyst, Applied Analytics July 2013 — May 2014

  • Transform business questions into actionable analysis for senior management, sales team and planning team

  • Analyze POS data based on Retail Trade Area methodology to provide actionable recommendations to improve product assortments, inventory levels, mitigate risk of product markdowns and identify white space opportunities

  • Partner with wholesale accounts to implement and support Intelligent Clustering methodology for optimal product mix at door level profiles

  • Developed and maintained analytical tools to build deeper insights and ensure wholesale accounts are reactive to shifts in retail landscape

Hanesbrands Inc.
Supply Chain Intern, Advanced Modeling and Simulation June 2012 — August 2012

  • Researched past literature optimization models and techniques

  • Formulated and developed a prototype Mixed Integer Nonlinear Optimization model

  • Data mined and collected historical sales data for model inputs

  • Presented the optimization model to senior managers and audiences with non-technical backgrounds

SKILLS

  • Software : Quarto, Posit Workbench, Tableau, Looker Studio, One Model, Visier, eqtble, AWS
  • Languages : R, Python, SQL, \(LaTeX\)

EDUCATION

Northeastern University
Master of Science in Operations ResearchMay 2013

San Francisco State University
Bachelor of Science in Business AdministrationJanuary 2010
Concentration: Decision Sciences, Corporate Finance
Minor: Information Systems